Refund and Returns Policy

At HappyNappersBag.com, we strive to ensure that our customers are delighted with their purchases. If for any reason you are not completely satisfied, we are here to assist with returns and exchanges for both defective and non-defective items.

1. Returns 1.1 Eligibility for Returns
You have 30 days from the date of delivery to return any item. To qualify for a return, your item must be:

Unused and in the original condition you received it.
In its original, unopened packaging.
1.2 Non-Returnable Items
Items that are non-returnable include:

Items marked as final sale.
Gift cards.
Please ensure that your product meets the return criteria before starting the process.

2. How to Initiate a Return
To begin a return, please follow these steps:

Contact us at returns@happynappersbag.com with your order number and details about the item you wish to return.
A return label is included in the package for your convenience. Simply use this label to ship the item back to us in its original packaging.
3. Refunds 3.1 Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 days, and the credit will be applied to your original payment method.

3.2 Partial Refunds
Partial refunds may be issued under certain circumstances, including:

Items not in their original condition, damaged, or missing parts not due to our error.
Returns initiated after the 30-day return window.
4. Exchanges
We accept exchanges for items that are defective or damaged, as well as non-defective items. To exchange a product for the same or different item, please contact us at support@happynappersbag.com, and we will guide you through the exchange process.

5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:

Check your bank account or credit card statement.
Contact your bank or credit card company, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us at refund@happynappersbag.com.
6. Return Shipping Costs
A return label is provided in the package for your convenience, and there are no restocking fees. If the return is due to our error (e.g., defective or incorrect item), we will cover all shipping costs.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at support@happynappersbag.com within 7 days of receipt. We will arrange for a replacement or a refund after reviewing the issue. To expedite the process, please provide clear photos of the damage.

8. Cancellations
You may cancel an order only if the item has not yet been shipped. To cancel your order, please contact us immediately at refund@happynappersbag.com with your order details.

We are here to ensure a seamless shopping experience for you at HappyNappersBag.com!